Q1. Can I have a sample order for product?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for product ?
A: Low MOQ, 1pc for sample checking is available
Q4. How to proceed an order for product ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q5. Is it OK to print my logo on l product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q6: What can you buy from us?
A: Glass beaker bongs, glass water pipes, glass percolators, glass handpipes, glass smoking accesorries such as quartz banger, bowl, downstem, carb cap.
Q7: Do you offer guarantee for the products?
Q8: Why should you buy from us not from other suppliers?
A: We are keen in customer service. Any inquiry will be responded within 12 hours. We provide customers with one-stop solutions. We are committed to product research and development and innovation. With international standardized quality control system, our products are all made decently and perfectly.
Q9: How do you ensure that the peoduct will not be damaged during transportation?
A: Our products are packaged in three-layer bubble bags or in individual carton packaging, and each batch of goods is transported using plastic pallets to ensure that there will be no profiteering transportation.
Q10: Can you design and produce new products for us?
A: Yes, we can design new products for you, you just need to tell us what you think, we will help you realize it, and we will sign a confidentiality agreement with you to ensure that your product information will not be leaked.
Q11: What should I do if I receive the goods and find that there are defective or damaged products?
A: Our products are packaged in three-layer bubble bags or in individual carton packaging, and each batch of goods is transported using plastic pallets to ensure that there will be no profiteering transportation:
After you check how many damaged products there are, tell us through pictures or videos, and we will reissue the damaged products for you.
After you check how many damaged products there are, tell us through pictures or videos, and then the total price of the damaged products will be deducted from your next order.
After you calculate the number of damaged products, we will refund you the corresponding payment directly.
Q12: What is your payment method?
A: Flexible Delivery Terms: EXW, FOB, CIF, DAP, DDU；
Multiple Payment Currencies: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY;
We generally conduct transactions through T/T and paypal. If you feel unsafe, we can also conduct transactions through third-party platforms such as Alibaba.